Refund policy

Not absolutely happy with your order - no problem!

If you are not completely satisfied with your Skandium purchase for any reason, you may return it for a full refund within 365 days after delivery*...!

Please note, this does not include "Made to order items" - please see below.

Your returned item must be in re-sellable condition and the original packaging undamaged.

What do I do?

To return an item, simply package it carefully (in its original packaging) - then go to our Return Portal and follow the instructions - it's easy and usually takes less than a minute.  

https://www.skandium.com/a/returns

Then what happens?

Once your returned item is received in the above-mentioned condition, we will notify you and process your refund.

The refund will be issued to the original payment method used. Please allow up to 7-10 working days for the funds to enter your account.  

If there are any issues regarding the condition of your returned item, our Customer Care team will contact you.

If you have any questions, please contact our Customer Care team on (+44) 0203 633 7626 or letstalk@skandium.com

*The Refund Policy does not cover “made to order” items. Please see our policies' section for more information.